Where can I register as a city bike user?
How do I register?
Is there an age limit?
Why do I need to add a payment card to my city bike account?
Which payment cards can I use?
When registering, I got a notice that my payment card wasn’t accepted. What do I do?
Can I change which payment card is associated with my account?
Using Vantaa city bikes
I’ve registered – how can I start riding a city bike?
Can I use my HSL card to ride city bikes?
How can I use my HSL card as identification when using city bikes?
How long can I use the bike?
Can I ride the bikes where I want?
Can I lock the bike in a location other than a bike station, if I want to go to, for example, shopping?
If you use CityBike Vantaa app and want to take a break, you can lock the bike temporarily. Insert the locking bolt between the spokes. After that select “Break” on the app. Please note that we will continue to charge you for your journey. You can unlock the bike by selecting “End break” on the app and scan the QR code on the lock.
How do I return a bike to the station?
Return the bike to any city bike station in Vantaa. Lock it to the dock with the cable. If the dock is full, leave the bike next to another city bike. Wrap the cable around the dock or around another bike and slide the locking bolt into the lock between the wheel spokes of the bike you are returning. A beep signals that the bike is securely docked. If you are using the CityBike Vantaa app, select “End ride” on the app. You get a confirmation that your ride has ended through the app. If you are using the HSL card, you can confirm your ride has ended correctly by checking your ride history on your personal city bike page.
What should I do if I notice that the bike I have chosen at a bike station is broken?
Do I have to wear a helmet when riding a city bike?
How do I pay for the use of the city bikes?
I can’t remember my password for the CityBike Vantaa app, how can I get a new one?
Can I purchase access to multiple bikes?
Have some problems?
Who can I contact if I have problems?
What happens if I use the bike for longer than the maximum limit of five hours at a time?
What if I do not return the bike at all?
What if the bike is stolen?
What should I do if I have an accident when using a city bike?
I forgot something in the bike basket or at a bike station. Where can I ask about lost property?
About the Vantaa service
What is a city bike?
City bikes are shared bicycles available to everyone in Vantaa. For a city bike user, a bicycle is always close by, and it’s easy to get around and exercise while doing so!
You can purchase access to city bikes for a day, week or the entire cycling season. All passes include an unlimited number of 30-minute bike rides. For a small extra fee, you can use the bike for longer, five hours at most. After use, the bike is returned to a bike station.
You can register as a city bike user on the HSL city bikes webpage when you want to buy a pass for the whole season, week or day. You can register also on CityBike Vantaa app if you want to buy a pass for day or week or pay as you go, which is charge per minute.
How many city bikes and bike stations are there?
There are 1,000 bikes and 100 bike stations in Vantaa.
Who’s responsible for the city bike system?
City of Vantaa is responsible for the city bike system. The system is administered by CityBike Vantaa. HSL is responsible for marketing, the HSL.fi city bikes online service and for the city bikes as part of the HSL app and Reittiopas. Ad space is sold by Clear Channel and the main partner of the city bike service is HOK Elanto.
Who pays for the city bike system?
Vantaa and the operator CityBike Vantaa pay for the system. Costs are met by advertising, sponsoring and usage fees.
Who manufactures the city bikes?
The city bikes are made by Oyama Bicycle (Taicang) Co., Ltd.
What are the bikes like?
City bikes have three gears, hand brakes, white front lights and red rear lights. The bikes also have front baskets. The screen and user interface are in the middle of the handlebar. You can pull out the cable lock from the right side of the handlebar. The bike number is located on the frame above the pedals.
What happens if a bike station is full or empty?
A service team monitors the stations’ status and re-distributes the bikes as necessary. Sometimes, when demand is high, a station can momentarily be full or empty of bikes. We apologize for the inconvenience and thank you for your understanding!